Decisions Quotes
Impact 360 transforms the speed at which companies can make informed decisions with unmatched visibility into customer service processes, workforce performance and customer intelligence across the enterprise. Companies need to unify workforce optimization functions under a single architecture to maximize information flow and minimize total cost of ownership. They also need experienced professional services to drive a complete view of customer service performance and to ensure ongoing success. By improving the balance between effectiveness and efficiency, businesses can drive customer loyalty, top line revenue, customer service operating margins and compliance through continuous performance improvement. Read More >
The thing to remember is that you're not just making technology decisions for today, but for several years. No one wants to buy a system, then realize a year later that you need capabilities it doesn't provide. Not only are those mistakes an inconvenience for your business, but they're expensive. Read More >
The federal government has attempted to stonewall the public's right to know, and SLDN is aggressively challenging its decisions. The Bush administration consistently tells the public that surveillance is conducted only on terrorists and Americans communicating with terrorists; yet information obtained by credible media sources indicates that it is also spying on groups that support civil rights, animal rights and the environment. To suggest those groups are terrorists is an act of modern day McCarthyism. Read More >
We observed the first decisions and trials of the special court that they have created and we're very disappointed they deal with cases that are completely marginal to the problem, that have nothing to do with what happened at the peak of the conflict in 2003-2004, and there is no clear rationale for crimes that seem to be common crimes [being] brought to the special court. Read More >